Frequently Asked Questions
Are all products 100% authentic?
Yes. Every item is checked before it is shipped. You will always receive 100% authentic sneakers and streetwear.
How do you verify authenticity?
All products are manually checked by our team based on multiple authenticity checks.
Do products come with the original box and accessories?
Yes, unless otherwise stated. Products are delivered as you would expect with a new item.
When will my order be shipped?
Orders are usually processed and shipped within 1-2 business days.
How long does delivery take?
Most orders are delivered within a few business days. This may vary per product.
Will I receive a track & trace code?
Yes, as soon as your order has been shipped, you will immediately receive a track & trace code.
What if my package is delayed?
Sometimes a delivery may take a little longer due to busyness at the carrier. You can always track your order using the track & trace code.
What if my package doesn't arrive?
Please contact us. We will resolve this for you immediately.
Can I return my order?
Yes, you have 14 days to return your order.
What does it cost to return an item?
Return shipping costs are at your own expense, unless there is something wrong with your order.
What if my product is damaged or incorrectly delivered?
Please contact us immediately. We will arrange a quick solution.
Can I cancel my order?
This is only possible if your order has not yet been shipped. Please contact us as soon as possible.
Can I still change my order?
Yes, as long as it hasn't been shipped yet. Please contact us immediately.
Can I order multiple items at once?
Yes, you can place multiple products in one order.
Can I cancel my order?
You can only do this if your order has not yet been shipped. Please contact us as soon as possible.
Can I still change my order?
Yes, as long as it hasn't been shipped yet. Please contact us immediately.
Can I order multiple items at once?
Yes, you can place multiple products in one order.
How does the sizing run?
We recommend ordering your usual size. If you're unsure, feel free to send us a message.
What if my size is not available?
Please contact us. We'll be happy to see if we can arrange your size.
Are all products new?
Yes, all products are new and unworn.
How often are new products added online?
We regularly add new items. Keep an eye on our website and social media.
How can I contact you?
You can reach us at info@differentsneakers.com.
How quickly do you respond?
We usually respond within 24 hours.
