General terms and conditions

Last updated: June 2026

Welcome to Different Sneakers. These terms and conditions apply to every offer from, every order placed with, and every agreement entered into with Different Sneakers via the webshop and all associated services.

1. Definitions

   In these terms and conditions, the following definitions apply:

   Different Sneakers: Different Sneakers V.O.F., with its registered office at Walinglaan 9, Zuidscharwoude, registered with the Chamber of Commerce under number 99791536, VAT number: [enter VAT number].

   Customer: any natural or legal person who enters into an agreement with Different Sneakers.

   Consumer: a customer acting for purposes outside their trade, business, craft, or profession.

   Agreement: any purchase agreement concluded between Different Sneakers and the customer via the webshop or otherwise remotely.

   Products: all sneakers, clothing, and accessories offered by Different Sneakers.

   Webshop: the website and online environment of Different Sneakers.

2. Identity of Different Sneakers

   Different Sneakers V.O.F.
   Walinglaan 9
   Zuidscharwoude

   Chamber of Commerce number: 99791536

   VAT number: [enter VAT number]

   Email: info@different-sneakers.com

3. Applicability

   1. These terms and conditions apply to every offer from Different Sneakers and to every agreement between Different Sneakers and the customer.

   2. Deviations from these terms and conditions are only valid if expressly agreed upon in writing.

   3. Any general terms and conditions of the customer are explicitly rejected.

4. Offer and product information

   1. Different Sneakers strives to display all products and product information as completely and accurately as possible.

   2. Obvious mistakes, errors, typos, or evident omissions in the offer, including pricing errors, images, size information, or descriptions, are not binding on Different Sneakers.

   3. Images, colors, sizes, and descriptions on the webshop are indicative. Minor deviations do not entitle the customer to dissolution, compensation, or suspension, unless the deviation is such that the product does not conform to the agreement.

5. Different Sneakers' Seller Role

   1. Products on the webshop are sold by Different Sneakers.

   2. Different Sneakers may source products through carefully selected external suppliers, sellers, or partners.

   3. Even when products are obtained or delivered via external suppliers or sellers, the agreement with the customer is exclusively concluded with Different Sneakers.

   4. Different Sneakers remains the point of contact for the customer regarding orders, payments, deliveries, returns, complaints, and statutory consumer rights.

6. Account

   1. Customers can create an account for certain parts of the webshop.

   2. The customer is responsible for keeping login details confidential and for all activities that occur via the account.

   3. Different Sneakers may suspend, block, or delete an account if there is suspicion of fraud, misuse, incorrect data, or violation of these terms and conditions.

7. Formation of the agreement

   1. An agreement is formed at the moment the customer accepts the offer from Different Sneakers and fulfills the stipulated conditions.

   2. Different Sneakers confirms the order by email.

   3.Different Sneakers reserves the right to refuse or cancel an order, for example in case of:

   • obvious price or system errors
   • incorrect or incomplete customer data
   • suspicion of fraud or misuse
   • payment problems
   • product unavailability
   • force majeure or logistical problems

   4. If Different Sneakers cancels an order after payment has been made, the paid amount will be refunded via the same payment method used for the original payment.

8. Prices

   All stated prices are in euros and include VAT, unless expressly stated otherwise. Any shipping costs or other additional costs will be clearly stated before completing the order. Different Sneakers may change prices at any time. A price change does not affect agreements already entered into.

9. Payment

   1. Payment is made via the payment methods offered on the webshop.

   2. Different Sneakers may offer, among others, the following payment methods:

   • iDEAL
   • Apple Pay
   • Google Pay
   • Visa
   • Mastercard
   • Maestro
   • PayPal
   • Bancontact, if available

   3. Different Sneakers is entitled to process an order only after payment has been successfully received and verified.

   4. In case of an irregularity, failed payment, or suspicion of fraud, Different Sneakers may suspend or cancel the order.

10. Authenticity

    1. Different Sneakers strives to offer only authentic and original products.

    2. Different Sneakers works with carefully selected suppliers, sellers, and partners and may perform additional checks where deemed appropriate or necessary.

    3. Products are only offered when Different Sneakers has reasonably determined that they are authentic.

    4. If, despite the care taken, a dispute arises regarding the authenticity of a product, Different Sneakers will investigate the matter and, if there is reason to do so, offer an appropriate solution.

11. Product Condition

    1. Unless expressly stated otherwise, all products are offered as new and unworn.

    2. Products must be in the condition described on the product page upon delivery and, where applicable, include original packaging, labels, accessories, and supplies.

12. Delivery and shipping period

    1. Different Sneakers will in principle ship orders within the period indicated on the webshop.

    2. The standard delivery time is generally 2 to 10 working days, unless expressly stated otherwise on the product page or elsewhere.

    3. For selected products, a shorter shipping period may apply, for example, 48-hour shipping, if this is clearly indicated with the product in question.

    4. Different Sneakers delivers in the Netherlands and can also deliver to selected countries within the European Union.

    5. Free shipping generally applies to orders from €150, unless otherwise stated on the webshop.

    6. Exceeding a specified delivery time does not automatically entitle the customer to compensation or dissolution, unless there is a significant exceeding and Different Sneakers, after a reasonable additional period, still fails to deliver.

13. Delivery, risk and address details

    1. Delivery takes place at the address provided by the customer.

    2. The customer is responsible for correctly and completely entering name, address, and contact details.

    3. If a package cannot be delivered due to incorrect or incomplete data provided by the customer, the resulting costs and risks will be borne by the customer.

    4. If a package is delivered to a collection point, the customer is responsible for timely collection within the period set by the carrier.

    5. If a package is not collected in time and is returned, Different Sneakers may charge reasonable additional costs.

14. Lost, delayed or incorrectly delivered shipments

    1. In the event of a delayed, missing or incorrectly delivered shipment, Different Sneakers will, if necessary, initiate an investigation with the carrier.

    2. The customer must provide all reasonably necessary information.

    3. If the investigation shows that the package has been lost or incorrectly delivered, Different Sneakers will offer an appropriate solution, including replacement or refund.

    4. If the investigation shows that the package has been delivered correctly or is otherwise demonstrably delivered, Different Sneakers will share the outcome with the customer and assess the matter based on the available data.

15. Right of withdrawal for consumers

    1. The consumer has the right to dissolve the agreement regarding an online purchase within 14 days without giving reasons.

    2. This cooling-off period starts on the day after the consumer, or a third party designated by him, has received the product.

    3. To exercise the right of withdrawal, the consumer must register the return within the cooling-off period via the Different Sneakers return portal.

    4. After registering the return, the consumer has another 14 days to return the product.

16. Return conditions

    1. Returned products must be:

    • unworn and unused
    • clean and undamaged
    • free from signs of wear such as scuffs, creases, stains, odors or other signs of use
    • complete, including original box, labels, accessories and fittings, where applicable
    • properly packaged, preferably with an extra outer box to protect the original packaging

    2. The consumer may only use and assess the product to the extent necessary to determine the nature, characteristics and functioning of the product, as would also be possible in a physical store.

    3. If a product has been used more than necessary for this assessment, or is returned damaged, incomplete or not in its original condition, Different Sneakers may charge a reduction in value or refuse the return to the extent permitted by law.

    4. The costs of return shipping are for the account of the customer, unless there is a wrongly delivered or defective product or unless Different Sneakers expressly states otherwise.

17. Exceptions to the right of withdrawal

    1. The right of withdrawal does not apply to products that may be excluded from return by law.

    2. If Different Sneakers offers products in the future for which a legal exception applies, such as custom-made products or sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been broken, this will be clearly stated with the product.

18. Refund after return

    1. If the return shipment meets the applicable conditions, Different Sneakers will refund the owed amount as soon as possible, and no later than 14 days after receipt of the return shipment or proof of return, via the same payment method used for the original payment.

    2. Different Sneakers may withhold reimbursement until it has received the product or until the consumer demonstrates that they have returned the product, whichever is earlier.

19. Complaints procedure

    1. The customer must report a complaint about a product, delivery, or service as soon as possible via info@different-sneakers.com.

    2. The complaint must be described sufficiently clearly for Different Sneakers to assess it.

    3. Different Sneakers will in principle confirm receipt of the complaint within 5 working days.

    4. Different Sneakers strives to handle complaints substantively within 14 working days. If more time is needed, the customer will receive a message within that period with an indication of the further handling.

    5. For consumers, a complaint about a defect must be reported within a reasonable period after the defect is discovered. A report within two months of discovery is in any case considered timely.

20. Legal warranty and conformity

    1. Different Sneakers guarantees that the delivered products comply with the agreement, the specifications stated in the offer, and the reasonable requirements of soundness and usability.

    2. The consumer is entitled to the legal warranty as it arises from Dutch consumer law.

    3. If a product does not conform to the agreement, the consumer is entitled to an appropriate solution in accordance with the law, such as repair, replacement, price reduction, or dissolution, depending on the circumstances of the case.

    4. Any additional commercial guarantees only apply if and insofar as these have been expressly offered in writing or on the webshop.

21. Misuse, fraud and chargebacks

    1. Different Sneakers may investigate orders, accounts, returns, or payments in cases of suspected fraud, misuse, or irregularities.

    2. Misuse includes, but is not limited to:

    • fraudulent return requests
    • misuse of discount codes
    • providing incorrect information
    • unjustified initiation of payment disputes or chargebacks
    • misuse of accounts or multiple accounts without legitimate reason

    3. In such cases, Different Sneakers reserves the right to:

    • cancel orders
    • refuse returns to the extent permitted by law
    • temporarily or permanently block accounts
    • claim damages if there is reason to do so

    4. Customers are requested to contact Different Sneakers first before initiating a chargeback or payment dispute.

22. Reviews

    1. Different Sneakers may display customer reviews on the webshop.

    2. Different Sneakers reserves the right to moderate, not publish, or remove reviews if there is fraud, abuse, inaccuracies, offensive content, or other unlawful content.

    3. Different Sneakers may take measures to verify the authenticity of reviews, for example by linking reviews to orders or customer accounts.

23. Intellectual property and use of the webshop

    1. All intellectual property rights relating to the webshop, texts, images, product descriptions, logos, designs, trade names and other content belong to Different Sneakers or its licensors.

    2. Without prior written permission from Different Sneakers, it is not permitted to copy, distribute, publish, edit or otherwise use content from the webshop, except for strictly personal and non-commercial use.

    3. It is not permitted to use the webshop in a way that is harmful to Different Sneakers, other users or the proper functioning of the website.

24. Liability

    1. Different Sneakers is only liable for direct damage that is the direct result of an attributable shortcoming or unlawful act of Different Sneakers.

    2. Different Sneakers is not liable for indirect damage, including consequential damage, loss of profit, missed savings or damage to third parties, except in case of intent or deliberate recklessness or insofar as mandatory law dictates otherwise.

3. To the extent permitted by law, any liability of Different Sneakers is limited to the amount the customer paid for the product or order in question.

4. Nothing in these terms and conditions excludes liability insofar as such exclusion is not permitted by mandatory law.

25. Force Majeure

    1. Different Sneakers is not obliged to fulfill any obligation if it is prevented from doing so due to force majeure.

    2. Force majeure includes: disruptions in systems or networks, problems with payment providers, delays with carriers, government measures, natural disasters, strikes, internet disruptions, and shortcomings of third parties engaged over which Different Sneakers reasonably has no decisive influence.

    3. In the event of force majeure, Different Sneakers may suspend the performance of the agreement or, if performance proves to be permanently impossible, dissolve the agreement in whole or in part.

26. Amendment of the General Terms and Conditions

    1. Different Sneakers may amend these general terms and conditions from time to time.

    2. The most current version will be published on the webshop.

    3. An agreement is always subject to the version that was in force at the time of the conclusion of that agreement, unless mandatory law dictates otherwise.

27. Applicable Law and Competent Court

    1. All agreements between Different Sneakers and the customer are exclusively governed by Dutch law.

    2. Disputes will be submitted to the competent court in the Netherlands, insofar as the law does not mandatorily prescribe otherwise.